Q：What is the delivery time ?
Normally it will take 2-10 working days as most of the time, we have machine in stock. If your machine need be customized, it will take 10-25 days according to the quantity.
Q: What is your payment way& term ?
Usually the payment is 30% in advance and 70 % balance before delivery by T/T. We also can accept L/C, Western union, MoneyGram or Cash.
Q: How to install and run the machine?
Our technicians have installed the machine before shipping. For some small parts installation, we will send detail training video,user's manual along with the machine.
Q: How do you provide after-sales service ?
We have 24-hours online service and oversea engineer available for you when it’s necessary.
Q：Why choose us?
We can provide laser solutions according to your requirements. Such as the customize design and brand laser accessories. Our engineers will provide you thee solutions in the shortest possible time. Our laser equipment prices are very competitive because we are manufacturer, please contact us for a free quote. If you need other laser equipment-related services, you can also contact us.
Q：I don’t know how to use the machine and what should i do when the machine doesn’t work?
1. We have a detailed user manual, you can learn gradually.
2. If you have any questions during use, please contact us, we will let our engineers judge where the problem is and solve it. We can use WhatsApp/Email/Telephone/Skype for video guidance until all problems are solved. If necessary, we can also provide on -site services.
Q: If the machine has problem in my place, how could I do?
Usually the machine has one or two years guarantee. If it doesn’t work, our technician will find out what the problem may be, according to your feedback. We could send free parts to you in warranty period if machines have any problem under "normal use".
Q: This model is not suitable for me, do you have more models available?
Yes, we can supply many kinds of machine with different power and working area.such as 200W, 300W, 400W, 500W.1000W,2000W and so on. According to your requirements, we will recommend the most suitable machine for you.
Q: How can I get the best machine for me?
You can tell us your working material, detail work by picture or vedio so that we can judge whether our machine can meet your needs or not. Then we can give you the best machine depends on our experience.
Q:This is the first time I use this kind of machine, is it easy to operate?
We will send you manual and guide vedio in English, it can teach you how to operate the machine. If you still can not learn how to use it, we can help you by "Teamviewer" online help software. Or we can talk by phone, email or other contact ways.
Q: Are you a factory or a trading company?
Our company is a factory in Liaocheng City, which has many years experience in laser machine. Welcome to visit our factory.
What should we do if we don't know how to operate the machine?
We will send video and English manual with the machine together. If you still have some questions, we can talk by whatsapp, skype or wechat.
Q： What is the terms of payment you accept?
A: 30% T/T in advance, the balance before delivery. We also accept Western Union or Paypal.
Q: How does your factory do quality control?
A: Every laser machine will be tested by 24 items. After all the 24 items passed, then our QC do 48~72 hours reliability test.
Q: I don’t know which machine is suitable for me?
A: Please tell me your max working area and the materials and Cutting thickness, then we can choose the most suitable machine for you.
Q: What's your MOQ?
A: We don’t have MOQ. One set is also ok. The more your buy, the best price you will get.
Q: How to install the machine?
A: Our technician have installed the machine before shipping.Just some small parts need be installed by yourself.We will send detail training video and user's manual along with the machine. 96% customers can install it by themselves.
Q: How can I do if the machine goes wrong?
A: If the machine goes wrong, please contact us ASAP and do not try to fix it by yourself or someone else. We will response within 24 hours as quickly as we can to help you solve it.
What's the power does the UV marking machine have?
Usually it’s 3W or 5W. We also have 10W and 15W UV marking machine.
what's the working area?
We have 110mm*110mm, 175mm*175mm, 200mm*200mm, 300mm*300mm working area and other working area can be customization.
What’s the After-sales service?
1. The warranty of 1-2 years, in addition to consuming parts;
2. We can provide a lot of technical support online;
3. Quickly backup parts available and technical help;
4. It will provide "training video", "Guidance Book" and "Operation Manual".
What’s the metal can the welding machine be used in?
Neatly all kinds of metal, such as Stainless Steel, Carbon Steel, Mild Steel, Galvanized Steel, Aluminum, copper, etc.
What’s the After-sales service?
1. The warranty of 1-2 years, in addition to consuming parts;
2. We can provide a lot of technical support online;
3. Quickly backup parts available and technical help;
4. It will provide "training video", "Guidance Book" and "Operation Manual"
How about your service after sales ?
We offer the service since you got the machine, including how to install and use it.
usually we will teach you how to do online or by video.
How about the documents after shipment?
We will send the documents you need such as commercial invoice, packing list and B/L by express. You will receive it soon.
How long is the delivery time?
For standard machines, it would be 2-7 days; For customized machines, according to clients specific requirements, it would be 10 to 325days, it’s also depending on the quantity.
What’s the payment term? How can I purchase the machine?
You can arrange 30% prepayment at first, then we will start to make the production.
when the machine is ready , we will take pictures to you, and then you pay the balance.
We will send the machine to you as soon as we receive your balance payment.
I know nothing about this machine, what kind of machine should I choose?
Just tell us what you want to do by using laser machine, then let us give you professional solutions and suggestions.
Does the machine can be customized according to my requirements ?
Sure, we have a strong technical team and have rich experience. Our goal is to make you satisfied.
Do you sell only standard machines?
No, most of our machines are designed according to customers’ specifications, using
famous brand components, and you can choose the machine color.
How to visit our company?
Fly to Shanghai airport, then fly or by High -speed rail to Jinan,then we can pick up you to our factory(Liaocheng City).
What's your payment terms?
30% in advance, the balance need be paid before shipment.
What can you do if the machine broken?
The quality of our machines is very reliable. The warranty is one year after delivery usually, if some parts are broken, we will send you new ones for free and customer affords the express cost. If some parts are broken out of warranty period, we will provide them with a factory price..
Are you a manufacturer or trading company?
We are factory with professional production team and service consciousness just for exporting various types of laser machines.
Do you have after sales support?
Yes, we are available online to give guidance and also have skilled technicians to dispatch to customers’ factories if possible.
Why we buy from you, not others?
Because we are factory and can design the laser machinery products according to your requirements. Now more and more customers are buying from us again and again.
What delivery terms do you accept?
Delivery Terms: FOB,CFR,CIF,EXW,DDP,DDU,Express Delivery such as Fedex, DHL or UPS.
How can we guarantee quality?
Always a pre-production sample before mass production;
Always final Inspection before shipment.
Why should you buy from us not from other suppliers?
Because we are a professional manufacturer，specialized in the research, development, production, sale and technology service of laser equipment. We are promoting high-tech and high quality products, such as engraving machines, laser cutting machines, laser markers and laser welding machines.
How can I get the best laser marking machine for me?
You can tell us the materials and specific process requirements you need through pictures or videos, and then we can recommend the most suitable machine to you according to your requirements.
This is the first time I use this laser machine, is it easy to operate?
We will send you manual and guide video in English, it can teach you how to operate the machine. If you still can’t learn how to use it, we can help you by “Teamviewer” online help software. Or we can talk by phone, email or other contact ways.
About the Laser
What materials can I cut or engrave with a CO2 laser?
CO2 laser machine can cut, engrave, mark a wide range of non-metal and organic materials, such as acrylics, woods, plywood, MDF, paper, cardboard, fabrics, leather, glass, stone, ceramics, and more.
What materials can I cut or engrave with a Fiber laser?
Fiber Laser can cut, engrave, mark on metals, such as steel, stainless steel, aluminum, brass, copper, silver, gold, and on some non-metal polymers, wood, fabric.
Shipping
How is the machine packaged?
Laser equipment is shipped in a wooden box with Styrofoam to protect fragile parts
How long does it take to ship by air?
After we receive the order, send the machine to one of the main DHL, FEDEX and TNT offices in China. Smaller machines are shipped by courier service. Typically, it takes 10 to 14 days.
How long does it take to ship by sea?
Larger machines are shipped by sea. Usually, it takes 6 to 10 weeks. We can help you arrange delivery directly to your location.
Customer Support
Is there a warranty?
Manufacturers extend the warranty on their devices to 18 months and replace parts at the factory purchase price.
How can I get the best laser marking machine for me?
You can tell us the materials and specific process requirements you need through pictures or videos, and then we can recommend the most suitable machine to you according to your requirements.
This is the first time I use this laser machine, is it easy to operate?
We will send you manual and guide video in English, it can teach you how to operate the machine. If you still can’t learn how to use it, we can help you by “Teamviewer” online help software. Or we can talk by phone, email or other contact ways.
EN
